At Dipperly, you are our number one priority. We’re committed to providing you the very best service and your satisfaction is always 100% guaranteed. We welcome any feedback that you have so that we can improve your shopping experience.
If the item that you purchased just wasn’t quite what you were looking for, please reach out to us at Hello@Dipperly.com with the details of your order. We’ll get right back to you with the details of the return shipping process.
Please note the following requirements for returns:
- The items must have been purchased from Dipperly.com and not from any other seller, online or offline.
- The request for return should be made within 30 days from the date of delivery. We will not be able to refund or exchange any item that has exceeded the 30 day refund period.
- The item for return shouldn’t be used. All packaging and tags should be intact and returned with the item.
- The item should reach us in the condition that you received it.
- For items on sale or on promotion, other rules will apply for returning such an item. We don’t accept returns for items that you received for free unless that item was the wrong item or the wrong size.
If you return the item, we’ll inspect the item. Once we approve the item as eligible for return, we’ll refund your transaction appropriately or send you details about an exchange. Either way, the return or exchange will be resolved within 1 to 2 weeks of our receiving the returned item. Please note that you will be responsible for any shipping costs for the return. If the item is worth greater than $50 you should consider using a shipping service with tracking and possibly even shipping insurance. We can’t guarantee that we’ll receive the returned item.
We may provide refunds in the event of:
- Order cancellation by the customer on Dipperly.com.
- In certain situations, partial refunds might be granted, if applicable. (items not in their original condition, damaged or missing parts, items returned more than 30 days after delivery, etc.)
- Return of products purchased by the customer, subject to eligibility for return.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you have paid using a credit card, a refund will be credited to your credit card account, within 5 to 7 business days.
- If you have paid using a debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 business days.
- The actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the refund credit.
- The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/check/money order refund.
Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.
We usually initiate eligible refunds within 7 business days from receipt of items at our warehouse. You will also be informed via email on the refund status.
Please note that a refund to your bank or credit card account is subject to the estimated processing timelines provided by your bank.
Since our products are displayed online there may be the possibility that the colors or designs of the products delivered may vary in actual color or design due to your screen resolution and color settings. Customers are requested to read all the details and disclaimer on the product page before placing an order.
Please do not send your purchase back to the item manufacturer. Instead, please contact us.
Our returns address is:
6749 S Westnedge STE K PMB 141
Portage Michigan US 49002