What are my options for shipping, and what is the cost?
We like free shipping. And we know that you like it too. That's why we're always offering a free shipping option. (Hooray!) And we think it's important to be able to track your packages too. Tracking numbers will always be provided no matter what shipping option you choose.
We ship all orders within 24 to 48 hours from when we receive them. We use a variety of services including DHL, USPS and ePacket to provide you the fastest shipping available. Delivery usually takes between 10 to 21 days although you may receive your items much sooner than that. Packages may be delayed by forces outside of our control such as postal delays or customs.
How do I track my order?
We’ll email you a shipping confirmation as soon as your order is shipped. Then you’ll be able to track the status of your shipment all the way to your door. We recommend using a tracking service such as 17Track.net, packagetrackr.com, or trackingmore.com (They’re all free to use.) Or you can check with the designated courier directly via their website.
How do I know if my order has been shipped?
Once you place an order, you will receive an order confirmation email. Then when we have processed your order and it’s ready to leave our distribution center, we’ll send you another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center just yet. You can use the appropriate carriers’ website to track and determine when your package has been picked up and is on its way.
Please allow 24 to 48 hours from the time you place your order for its status to update.
The tracking says that my order was delivered, but it’s nowhere to be found! What should I do?
Sometimes stuff like this happens. And it sucks! First things first, double check the tracking information to see if it says your package was delivered. If you can’t find it where your packages are normally delivered, check around to see if it was left in an unusual place, like behind the house. If that’s not the case it could have been left with someone else like family, a roommate, or even a neighbor so you may want to check with them. In the case of an apartment delivery, it may have been left at the apartment office or with the property manager.
We always want to do our best to help, but Dipperly doesn’t hold any responsibility for lost or stolen packages. If you can’t find your package anywhere, it’s best to contact the shipping carrier and perhaps file a claim with them.
What countries do you ship to?
For now, we ship to anywhere in the United States including all states and territories.
Can I cancel or change my order?
If you need to change or cancel your order, please contact us as fast as possible by email: Hello@Dipperly.com. We process and ship orders right away so once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be cancelled!
At Dipperly, you are our number one priority. We’re committed to providing you the very best service and your satisfaction is always 100% guaranteed. We welcome any feedback that you have so that we can improve your shopping experience.
How do I return an item?
If the item that you purchased just wasn’t quite what you were looking for, please reach out to us at Hello@Dipperly.com with the details of your order. We’ll get right back to you with the details of the return shipping process.
Please note the following requirements for returns:
- The items must have been purchased from Dipperly.com and not from any other seller, online or offline.
- The request for return should be made within 30 days from the date of delivery. We will not be able to refund or exchange any item that has exceeded the 30 day refund period.
- The item for return shouldn’t be used. All packaging and tags should be intact and returned with the item.
- The item should reach us in the condition that you received it.
- For items on sale or on promotion, other rules will apply for returning such an item. We don’t accept returns for items that you received for free unless that item was the wrong item or the wrong size.
I haven’t received my order and I can’t track it! What now?
Please reach us by email at Hello@Dipperly.com. We’ll take care of any issues as fast as we can. Depending on what went wrong, we might have to cancel the order and issue you a refund in the form of credit to your bank account. Or we may track down the order and expedite the shipment where possible. We’ll definitely work with you to find the best possible solution.
I received my order, but it was damaged/the wrong item. Can I get an exchange?
If you return the item, we’ll inspect the item. Once we approve the item as eligible for return, we’ll refund your transaction appropriately or send you details about an exchange. Either way, the return or exchange will be resolved within 1 to 2 weeks of our receiving the returned item. Please note that you will be responsible for any shipping costs for the return. If the item is worth greater than $50 you should consider using a shipping service with tracking and possibly even shipping insurance. We can’t guarantee that we’ll receive the returned item.
What is your refund policy?
We may provide refunds in the event of:
- Order cancellation by the customer on Dipperly.com.
- In certain situations, partial refunds might be granted, if applicable. (items not in their original condition, damaged or missing parts, items returned more than 30 days after delivery, etc.)
- Return of products purchased by the customer, subject to eligibility for return.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you have paid using a credit card, a refund will be credited to your credit card account, within 5 to 7 business days.
- If you have paid using a debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 business days.
- The actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the refund credit.
- The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/check/money order refund.
Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.
How long will a refund take?
We usually initiate eligible refunds within 7 business days from receipt of items at our warehouse. You will also be informed via email on the refund status.
Please note that a refund to your bank or credit card account is subject to the estimated processing timelines provided by your bank.
Anything else I should know about before returning an item?
Since our products are displayed online there may be the possibility that the colors or designs of the products delivered may vary in actual color or design due to your screen resolution and color settings. Customers are requested to read all the details and disclaimer on the product page before placing an order.
Please do not send your purchase back to the item manufacturer. Instead, please contact us.
Where should I send a return?
Our returns address is:
6749 S Westnedge STE K PMB 141
Portage Michigan US 49002